Terms of Business
By accepting an estimate provided by us, you accept the below terms of business.
Estimates: Estimates of goods and labour provided by the company are valid for 28 days. Prices and timescales are not binding on the company although we will make every effort to achieve what we outline. The order is binding once the customer pays the product cost (excluding labour estimate which will be paid once the job is completed if applicable).
Right to sub-contract: The company shall be entitled to sub-contract all or any part of the work. In practice we enjoy longstanding relationships with all our sub-contractors who are chosen very carefully.
Payments: All prices include VAT. We ask for a 100% payment for goods to be ordered followed by the remainder labour cost paid after completing satisfactory installation and within 7 days of final invoice. Invoices outstanding over 30 days are deemed overdue and we reserve the right to charge daily interest at 5% over Bank of England base rate on the outstanding balance.
Cancellation: On receipt of the £1,000 ‘Commitment deposit’, the customer enters into a binding contract with primo Tiles & Bathrooms Ltd and is therefore not refundable.
Return of goods: Goods returned due to a change of mind may be subject to a restocking charge of up to a maximum of 30%. This charge is made by the suppliers, so we unfortunately have no option other than to pass it on. Please ask if in any doubt before ordering goods and we can advise accordingly.
Supply only: The company will take all reasonable steps to ensure protection from loss, damage or destruction of the goods supplied to the customer who assume responsibility after safe delivery and will own title to the goods after cleared payment in full. Faulty or damaged goods on a supply only basis can only be returned unused in the original packaging within 7 days from the date of delivery under advice to the company. We will exchange the product or provide a full refund together with any applicable delivery charges. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
Warranty: The company will provide a 12 month guarantee to cover workmanship and installation defects. This is in addition to manufacturers warranty on the goods. In the event of accidental damage or faulty goods reported during installation the company will arrange repair or replacement.
Product Liability: We cannot accept any liability for products not originally installed by the company which may require alteration, modification or re-installing at the customers request.
Customer Obligations: The customer shall cooperate with the company by arranging access at dates/times agreed and by supplying such information reasonably requested.
priMo Tiles & Bathrooms Ltd Obligations: The company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We are fully insured.
Data Protection: We respect your privacy and comply with the Data Protection Act 1998. We will not disclose or pass personal details of customers to any third party.